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Frequently Asked Questions (FAQ's)

Q1. I have received my order, but a few items are missing. How can this be addressed? Ans. We apologise for this. We take the utmost care in ensuring that your products reach you in great condition with no mix ups or omissions. But, in the unfortunate event that you do find products are missing, here's what you can do: On Delivery: The delivery boy will raise the issue with our customer support/admin so that the refund will immediately reflect in your My Wallet as equivalent points that can be used against future purchases at Rite Eat Foods Private Limited [in the case of prepaid order] For Pay-On-Delivery order that item will be removed from your invoice and you can pay for the remaining items After Delivery: You can reach out to our Customer Care on info@riteeat.com or on +91 7024092664 and we will resolve this issue at the earliest. You can also look for assistance via live chat on our website The refund amount will reflect in your My Wallet as equivalent points that can be used against future purchases at Rite Eat Foods Private Limited. ​ Q2. I have received my order, but a few items are damaged. How can this be addressed? Ans. We apologise for this. We take the utmost care in ensuring that your products reach you in great condition. But, in the unfortunate event that you do find products are damaged we offer a "No Questions Asked" return policy. On Delivery: > The delivery boy will raise the issue with our customer support / admin so that the refund will immediately reflect in your My Wallet as equivalent points that can be used against future purchases at Rite Eat Foods Private Limited [in the case of prepaid order]. > For Pay-On-Delivery order, that item will be removed from your invoice and you can pay for the remaining items After Delivery: > You can reach out to our Customer Care on info@riteeat.com or on +91 7024092664 and we will resolve this issue at the earliest. You can also look for assistance via live chat on our website > You will need to raise a pickup request for the damaged product > Once the product has been picked up by us, the refund amount will reflect in in your My Wallet as equivalent points that can be used against future purchases at Rite Eat Foods Private Limited NOTE: Please note the return time for fresh items such as milk, vegetables, fruits is 7 days, while for non-fresh items like dal, rice, cleaners etc it is 10 days ​ Q3. I have received my order, but a few items are incorrect. How can this be addressed? Ans. We apologise for this. We take the utmost care in ensuring that your products reach you in great condition with no mix ups. But, in the unfortunate event that you do find are incorrect, you can: On Delivery: > You can return the item with the delivery boy. He will raise the issue with our customer support/admin so that the refund will be immediately reflect in your My Wallet as equivalent points that can be used against future purchases at Rite Eat Foods Private Limited [in the case of prepaid order] > For Pay-On-Delivery order, that item will be removed from your invoice and you can pay for the remaining items After Delivery: > You can reach out to our Customer Care on info@riteeat.comor on +91 7024092664 and we will resolve this issue at the earliest. You can also look for assistance via live chat on our website > You will need to raise a pickup request for the damaged product > Once the product has been picked up by us, the refund amount will reflect in your My Wallet as equivalent points that can be used against future purchases at Rite Eat Foods Private Limited NOTE : Please note the return time for fresh items such as milk, vegetables, fruits is 7 days, while for non-fresh items like dal, rice, cleaners etc it is 10 days ​ Q4. I have received my order, but I am not happy with a few of the products and I want to exchange them. Is that possible? Ans. We apologise for this. We take the utmost care in ensuring that your products reach you in great condition with no mix ups or omissions. At the moment we do not offer exchange. You can return the product as per the process detailed above and then place a new order.​ ​ Q5. What products can be returned and when? Ans. You can return your product(s) when you: 1. Are not happy with the quality of the product 2. Receive a product that's different than what you ordered 3. Receive a product that looks different from how it appeared on the product page 4. If the product does not fit well (size issues) 5. Please note the return time for fresh items such as milk, vegetables, fruits is 7 days, while for non-fresh items like dal, rice, cleaners etc it is 10 days ​ Q6. Where can I check the status of my refund? Ans. You can check the status of your refund in your My Wallet section. In case of any issues, you can reach out to us our Customer Care on info@riteeat.com or on +91 7024092664 and we will resolve this issue at the earliest.​ ​ Q7. When will I receive the refund for my online order? Ans. Your refund will be initiated within 24-48 hours of your product being picked up. Your refund will be processed within 7-10 working days after it has been initiated.​ Q8. Where will my refund get credited? Ans. The refund amount will get credit in your My Wallet on Rite Eat Foods Private Limited as equivalent points. You can use them against future purchases on our site.​ ​ Q9. It's been over the stipulated time but I still haven't received my refund. Ans. We are sorry about that. Please contact our Customer Care on info@riteeat.com or on +91 7024092664 and we will resolve this issue at the earliest along with: 1. The Order ID 2. The Date of Delivery 3. Detailed Description of the nature of the concern 4. The date your order was picked up or dropped off ​ Q10. Do you deduct any charges when a refund is initiated? Ans. No, we do not deduct any charges. ​ Q11. Can I get an online/store voucher in lieu of my refund? Ans. No, unfortunately, that is not possible. ​ Q12. How can I initiate a return for an online order? Ans. You can visit the My Order section in your My Account. From there you can raise your return request. ​ Q13. I only want to return a few items from my online order. Is this possible? Ans. Yes, it is possible. You can follow the steps as mentioned in the previous answer. ​ Q14. Do I need to pack my order before returning? Ans. You can help us ensure a smooth return by: 1. The products are returned in the same condition as when received with the original bill/invoice/receipt 2. Ensure that the packaging is in as good a condition that you can maintain Q15. What is the time period for return on the items? Ans. Please note the return time for fresh items such as milk, vegetables, fruits is 24 hours, while for non-fresh items like dal, rice, cleaners etc it is 7 days

Refund & Cancellation Policies

Thank you for choosing RiteEat.com. We are committed to providing you with a seamless and satisfying experience. Please take a moment to review our refund and cancellation policies outlined below.

  1. Order Cancellation Policy:

    1.1. Cancellation by the Customer: Customers can cancel their order on RiteEat.com before it has been prepared by the restaurant. To cancel an order, please contact our customer support team at [Insert Customer Support Contact Information].

    1.2. Cancellation by the Restaurant: In rare cases, the restaurant may need to cancel an order due to unforeseen circumstances such as unavailability of ingredients or technical issues. In such cases, the customer will be promptly notified, and a full refund will be issued.

  2. Refund Policy:

    2.1. Refunds for Canceled Orders: If a customer cancels their order in accordance with the Cancellation Policy (Section 1.1), a refund will be processed within [Insert Number of Days] working days. The refund will be made to the original payment method used for the order.

    2.2. Refunds for Failed or Incorrect Orders: If you receive an incorrect order or an order is not delivered as expected, please contact our customer support team immediately. We will investigate the issue, and if the fault lies with us or the restaurant, we will issue a refund or offer a suitable resolution based on the specific circumstances.

    2.3. Refunds for Payment Errors: In case of accidental overcharges or payment errors, please reach out to our customer support team as soon as possible. We will investigate the issue and, if necessary, process a refund for the excess amount.

  3. Refund Processing Time:

    3.1. Refunds will be processed as quickly as possible, typically within [Insert Number of Days] working days. Please note that the exact processing time may vary depending on your payment method and financial institution.

  4. Contact Information for Refunds and Cancellations:

    For order cancellations and refund requests, please contact our customer support team at [Insert Customer Support Contact Information]. Our team is available [Insert Customer Support Hours].

  5. Exceptions:

    5.1. In the case of food items that have already been prepared and dispatched for delivery, we may not be able to process a refund, except in cases where the order was incorrect or not as described.

  6. Changes to the Policies:

    We reserve the right to update or modify our refund and cancellation policies at any time. Any changes will be effective immediately upon posting on our website.

 

By using RiteEat.com, you agree to abide by these refund and cancellation policies. If you have any questions or concerns regarding these policies or your specific order, please do not hesitate to contact

our customer support team.

Thank you for choosing RiteEat.com.

We look forward to serving you delicious meals and providing exceptional customer service.

Shipping & Delivery Policies

At RiteEat.com, we are dedicated to delivering your orders with speed, accuracy, and care. Please take a moment to review our shipping and delivery policies outlined below.

  1. Delivery Locations:

    1.1. We currently offer delivery services to customers within [Insert Delivery Area]. Please check our website for the most up-to-date information on delivery areas and any associated delivery fees.

  2. Delivery Times:

    2.1. Our delivery times may vary depending on your location and the restaurant's operating hours. You can find estimated delivery times for each restaurant on the checkout page. Please note that during peak hours, holidays, or adverse weather conditions, delivery times may be longer than usual.

    2.2. While we strive to deliver your order within the estimated time frame, please understand that unforeseen circumstances may cause delays. We appreciate your patience and understanding in such situations.

  3. Delivery Fees:

    3.1. Delivery fees, if applicable, will be clearly displayed during the checkout process. These fees help cover the cost of delivery and may vary depending on your location and the restaurant you order from.

  4. Order Tracking:

    4.1. For your convenience, we provide order tracking options to monitor the status of your delivery. You will receive an order confirmation email and, if available, a tracking link to stay informed about the progress of your order.

  5. Delivery Confirmation:

    5.1. Once your order has been successfully delivered to the specified delivery address, you will receive a delivery confirmation notification via email or SMS. If you have any concerns about the delivery, please contact our customer support team immediately.

  6. Delivery Address:

    6.1. Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues arising from incorrect or incomplete address information.

  7. Failed Deliveries:

    7.1. If our delivery team is unable to deliver your order due to reasons such as an incorrect address, unavailability of the recipient, or failure to reach the recipient after multiple attempts, we will contact you to arrange an alternative delivery solution. Additional charges may apply in such cases.

  8. Contact Information for Delivery Concerns:

    If you have any questions or concerns related to your delivery, please contact our customer support team at [Insert Customer Support Contact Information]. We are here to assist you.

  9. Changes to the Policies:

    9.1. We reserve the right to update or modify our shipping and delivery policies at any time. Any changes will be effective immediately upon posting on our website.

 

By using RiteEat.com, you agree to abide by these shipping and delivery policies. We are committed to providing you with a smooth and reliable delivery experience. If you have any further questions or

need assistance, please do not hesitate to reach out to us.

 

Thank you for choosing RiteEat.com for your food delivery needs.

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